Frequently Asked Questions
Everything you need to know about your Club L London experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can also track your parcel directly through our website using your order number and email address.
What is your return policy?
We offer a 14-day return window from the date you receive your items. All returns must be in their original condition, unworn, with all tags and hygiene seals intact.
Do you offer international shipping?
Yes, Club L London ships worldwide. Shipping costs and delivery times vary depending on your location and the selected shipping method at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and flexible payment options such as Klarna and Afterpay, depending on your region.
How do I find the right size?
Please refer to our comprehensive Size Guide located on each product page. Our garments are designed to be true to size, but we recommend checking specific measurements for the best fit.
Can I amend or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to amend or cancel orders once they have been confirmed. You may return the items for a refund once they arrive.